Information

 

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Our Payment service provider is called STRIPE (www.stripe.com) renowned for the latest security compliance.
Cards accepted are Visa, Mastercard and American Express.
Card details are not held or transmitted by our servers but encrypted directly by STRIPE.

Delivery


In the UK your order are dispatched and delivered by Royal Mail.
Free UK delivery option.
International orders are dispatched by Royal Mail and delivered by your
local postal agencies.
International orders will incur low delivery charges depending on
destination, shown at checkout,
Please select 'special delivery' at checkout for tracked, insured and
expedited service.
For further information on these postal services please look at
the Royal Mail website.
Please make sure your delivery address is entered and up to date.


Making a purchase


The Sterling Charms website is secured by a SSL
(secure socket layer) certificate which means once you enter your account,
the basket or checkout area, you are in a secure and encrypted environment
to ensure all information is safe.
Please note the https address and the padlock symbol in your
browser's address bar.
To see details of the certificate please click the padlock symbol.
Add items to your shopping basket from the product details page.
With many items you will be asked to choose options first.
You will see your basket on all pages at the top right of the website.
Click 'View Basket' for more detail and to continue through checkout.
On this secure (https) page you may add more items to your basket,
change quantities, delete items and edit your address details.
When you are satisfied with your order please proceed through checkout.
On the final page you may add any notes or delivery advice

When payment is complete you will be redirected back to our website
and you will see a confirmation of order note.
You will shortly receive order confirmation email from our website.
If you cancel your order you will be returned to our website and will see
an order failed note.
You may try again or collect a new basket.
You may check your order details, order history and update or
change personal information from 'your account' on our homepage.
If you do not want to pay by online methods you may fill your basket as normal
and send a sterling cheque (minimum £20), postal order or cash (by secure post),
for the total amount.
You may also pay by bank transfer (BACS) - please ask for our bank details.
It is important when making payment by these manual methods that you inform
us as soon as possible that you wish to pay this way and you must also tell us
when payment has been made or sent.
Please email if you have further queries about payment methods.


Weights & Measures


Sizes given on this website are in millimetres (mm).
There are 10 millimetres to one centimetre
and 2.5 centimetres or 25 millimetres to one inch.
Charms and pendants are measured without attached links, rings, and
clips to give their true size.
Many items are shown photographed next to a ruler to give accurate scale.
Note that photographs are not intended to be life size and are often enlarged to
show the detail more clearly.
Weights are given in grams. There are 1000 grams to one kilo.
1 ounce (avoirdupois) = 28.349523125 grams.
This is the common measurement of the ounce and the one we would use for
comparison on this site.
1 ounce (troy) = 31.1034768 grams.
This measurement is used mainly in the bullion markets.
The standard precious metals we use are:
Sterling Silver, which has been the British standard for hundreds of years, 92.5% purity (925)
18 Carat Gold, which is a true gold alloy of 75% purity (750);
9 Carat Gold, which is a true gold alloy of 37.5% purity (375);
Platinum. The common standard purity of this precious metal is 95% (950).
Ring sizes on this website are given using the Wheatsheaf system
(letters A - Z+, including half sizes).
Our comparative ring sizing chart is useful to compare other ring sizing systems.


Guarantee & Terms


These guarantees and terms are given without affecting your statutory rights
under British law.
We promise to process your order with due care and attention.
If we have failed in this respect we will refund your purchase price
on return of goods in original unused condition.
We guarantee the purity of the precious metals we use,
which is backed up by the independent British hallmarking system.
If the goods purchased are substandard, differ from the description given or
are not what you want, you may cancel your order in writing,
within fourteen working days of delivery and we will refund your purchase price
(on return of goods in original unused condition).
Please note that commissions and special orders are not refundable.
Postage and packing costs are refundable if Welded Bliss is in error.
If you have reason for complaint we will deal with this quickly.
Welded Bliss and the Sterling Charms website comply with the following consumer legislation:
The Sale of Goods Act 1979
The Trade Descriptions Act 1968
The Consumer Protection (Distance Selling) Regulations 2000
The Electronic Commerce (EC Directive) Regulations 2000
The Consumer Protection from Unfair Trading Regulations 2008
As well as the trade regulations of the British Jeweller's Association


Returns


Items returned for any reason should include original packaging where possible
and sent by a method which guarantees safe delivery.
Welded Bliss recommends Royal Mail Special Delivery.


Prices


Whilst we endeavour to keep prices stable,
the precious metal market is prone to fluctuation and we reserve the right to alter
prices without notice. However in any case the price listed at time of order will be
the price you pay.
Quotations will be valid for 72 hours unless the metal market moves by
more than 5% within this period.
All prices on this website are fixed in pounds sterling,
conversions from other currencies will be made at the prevailing rate.
Other currencies shown will be approximate values.
The sale contract will be in English.
Postal charges may be added to the purchase price, which will be stated prior to checkout.
Please see our delivery section above for current charges.


The representation of goods


Every effort is made to correctly represent all goods;
however photographs are not intended to be to scale and should not be seen as such.
Colours should also be seen as broadly representative and not precise.
The weights stipulated on this website are for guidance and are considered to be accurate;
however we set a tolerance of 5% above or below stated weights

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