Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998 and the Privacy and Electronic Commerce (EC Directive) Regulations 2000. The Sterling Charms website is secured by a SSL certificate which means once you enter the basket and checkout areas, any information added is encrypted for security. Please not the secure https address and padlock symbol in your browser's address bar.

We do not collect or hold card details. Card details entered at the checkout are not transmitted by our servers but are directly handled by our payment service provider called Stripe.

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not contact you in the future, other than in regard to a current order, unless you have given us your consent.

You may refuse any marketing e-mail from us in the future.

If you register on our site, the information we will collect about you is,

  • name

  • address

  • phone number

  • e-mail address

  • products you have ordered from us

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct them promptly.

Any personal information which we hold will be held securely in accordance with our internal security policy and the law.

Any information we collect about you will be used by the website owners only in accordance with the details of this privacy policy. No information we hold about you will be given or sold to any third parties.

We do not send random marketing emails to personal email addresses (spam).

We do not collect or store your card details when ordering on-line.

The payment system is by Paypal or Amazon which is managed entirely on their own secure servers.

If you have any questions/comments about privacy, you should contact us at





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